3dcart Status

May 24, 2018

We experienced a temporary interruption in our mail.3dcartstores.com service. Everything is back up and running now.
May 24, 19:33 EDT

May 23, 2018

No incidents reported.

May 22, 2018

No incidents reported.

May 21, 2018

No incidents reported.

May 20, 2018

No incidents reported.

May 19, 2018

No incidents reported.

May 18, 2018

No incidents reported.

May 17, 2018

Urgent Maintenance

Completed - This maintenance has been completed and we are now closing the incident.
May 17, 02:12 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 00:31 EDT

Scheduled - We are scheduling an urgent maintenance on an environment tonight. We apologize the short notice on this matter. Sites that will be affected are already receiving a notification inside you admin panel.
May 16, 16:24 EDT

May 16, 2018

Mail Services Issues

Resolved - This incident has been resolved.
May 16, 16:01 EDT

Investigating - Our monitoring systems detected issues on one or more of our mail servers. The problem is already being investigated by our network engineers. We will provide updates as more details are available or once the issue has been fixed. If you have any questions please contact our support team.
May 16, 15:58 EDT

May 15, 2018

No incidents reported.

May 14, 2018

No incidents reported.

May 13, 2018

No incidents reported.

May 12, 2018

No incidents reported.

May 11, 2018

Mail Services Issues

Resolved - The issue has been resolved. Customers should be able to connect and receive emails normally. If you are still experience any issues, please update your ticket so we can prioritize.
May 11, 13:18 EDT

Update - We just applied a fix and the tests are running fine. We should update all customers that contacted us soon to try again.
ETA: 20 minutes.
May 11, 13:08 EDT

Identified - We identified an issue that is affecting a small number of domains. We are working to have the problem resolved as soon as possible.
ETA: 1 hour for new update or final resolution.
May 11, 12:25 EDT

Investigating - Our monitoring systems detected issues on one or more of our mail servers. The problem is already being investigated by our network engineers. We will provide updates as more details are available or once the issue has been fixed. If you have any questions please contact our support team.
May 11, 09:26 EDT

Mail Servers Maintenance - Part 2

Completed - The maintenance has been successfully completed. We are now closing this.
May 11, 05:32 EDT

Update - We apologize for delay. The maintenance is almost done.
ETA: 10 minutes.
May 11, 05:05 EDT

Update - We are still working to have the service fully updated.
ETA: 1 hour for new update or final resolution.
May 11, 03:44 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 02:00 EDT

Scheduled - We will be updating the 3dcart mail servers on May 2nd, 2018 beginning at 1:00AM EST. During the maintenance period, mail will be queued and will be delivered once the update is complete. Accounts that were affected during our last Mail Maintenance on May 2nd should not be affected this time. ETA: 3 hours.
May 8, 09:34 EDT

May 10, 2018

Minor Outage Affecting Some Stores

Resolved - All sites are up and running now.
May 10, 16:00 EDT

Investigating - We are experiencing a minor outage affecting some stores. Our engineers are actively working on the issue and you will receive a update shortly. ETA 20 min
May 10, 15:53 EDT