All Systems Operational
3dcart API   Operational
Forums   Operational
Online Stores   Operational
Mail Server   Operational
DNS   Operational
Label Mngr   Operational
Ticket System   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 16, 2019

No incidents reported today.

Jan 15, 2019
Resolved - All services are back online. Thank you for your patience.
Jan 15, 03:43 EST
Identified - Our monitoring systems have detected issues affecting some online stores. Our engineers are already working to restore normal access as soon as possible. Please check back on this page for further updates. We'll get access restored as fast as we can, so stay tuned!
Jan 15, 03:04 EST
Jan 14, 2019

No incidents reported.

Jan 13, 2019
Resolved - The maintenance has been completed. We are now closing this incident.
Jan 13, 08:09 EST
Identified - Most environments that were still under maintenance are back. We are now finalizing the final adjustments on a couple more.
ETA: 30 minutes for end the maintenance.
Jan 13, 06:52 EST
Investigating - Our engineers are still working to get all environments that are still under maintenance back online asap.
ETA: 30 minutes for a new update.
Jan 13, 06:33 EST
Completed - The scheduled maintenance has been completed.
Jan 13, 06:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 03:30 EST
Scheduled - In our commitment to keep you informed of important server updates, I just wanted to let you know of the following:

Tonight 1/13/2019 - Sunday, between 03:30AM EST and 06:30AM EST, we will be running some really URGENT and much needed maintenance on our environments to update some subsystems.

Don’t worry. Your product, customer and order data won’t be affected by this procedure in any way, and your store settings will remain unchanged. However, while we work on your server, your 3dcart store will be inaccessible for approximately 30 minutes. NOT ALL STORES WILL BE AFFECTED BY THIS MAINTENANCE.

I’m really sorry about the short notice on this but, as I mentioned, it’s for an urgent systems update and more advanced notice wasn’t possible. Rest assured that my team and I are working hard to minimize the downtime as much as possible and have your store back up and running quickly.

If you have any questions or concerns about this upcoming maintenance, please contact our Technical Support team by submitting a ticket at http://support.3dcart.com

Again, sorry for the trouble, but we really need to get this maintenance done on the server to ensure it continues to function correctly and improve the performance of your site.

Thanks for your time!
Jan 12, 07:39 EST
Jan 12, 2019
Completed - The scheduled maintenance has been completed.
Jan 12, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 04:00 EST
Scheduled - In our commitment to keep you informed of important server updates, I just wanted to let you know of the following:

Tonight 1/12/2019 - Saturday, between 04:00AM EST and 06:00AM EST, we will be running some really URGENT and much needed maintenance on our environments to update some subsystems.

Don’t worry. Your product, customer and order data won’t be affected by this procedure in any way, and your store settings will remain unchanged. However, while we work on your server, your 3dcart store will be inaccessible for approximately 30 minutes.

I’m really sorry about the short notice on this but, as I mentioned, it’s for an urgent systems update and more advanced notice wasn’t possible. Rest assured that my team and I are working hard to minimize the downtime as much as possible and have your store back up and running quickly.

If you have any questions or concerns about this upcoming maintenance, please contact our Technical Support team by submitting a ticket at http://support.3dcart.com

Again, sorry for the trouble, but we really need to get this maintenance done on the server to ensure it continues to function correctly and improve the performance of your site.

Thanks for your time!
Jan 11, 09:36 EST
Jan 11, 2019
Resolved - Maintenance has been completed, all service has been resumed.
Jan 11, 05:48 EST
Monitoring - Scheduled maintenance is currently in progress. We will provide updates as necessary.

ETA: 1 hour
Jan 11, 05:23 EST
Jan 10, 2019
Resolved - Service has returned to the affected sites.
Jan 10, 02:07 EST
Identified - Our engineers detected an issue that is affecting a few websites. We are already working to have everything back as soon as possible.

ETA: 1 hour
Jan 10, 00:17 EST
Jan 9, 2019

No incidents reported.

Jan 8, 2019
Resolved - The issues affecting several online stores have been resolved and access has been re-established. All affected stores are now up and running! We'll continue to provide status updates on this page as needed.
Jan 8, 15:46 EST
Investigating - Our monitoring systems have detected issues affecting many online stores. Our engineers are already working to restore normal access as soon as possible. Please check back on this page for further updates. We'll get access restored as fast as we can, so stay tuned!
Jan 8, 15:41 EST
Jan 7, 2019

No incidents reported.

Jan 6, 2019

No incidents reported.

Jan 5, 2019

No incidents reported.

Jan 4, 2019

No incidents reported.

Jan 3, 2019
Resolved - Sites are now back online.
Jan 3, 06:56 EST
Monitoring - Some sites are still experiencing downtimes as we are still currently working on one environment.
Jan 3, 06:32 EST
Jan 2, 2019

No incidents reported.